Inditex’s brands share the goal of offering their customers in over 200 markets inspiring and quality fashions made responsibly.

Our unique business model is grounded on four solid pillars

/ Our ability to offer a fashion proposal, built on creativity, innovation, emotion, quality and, above all, on permanently listening to the needs and wishes of our customers

/ An increasingly engaging shopping experience. We are building our strategy around spacious stores equipped with the latest technology in order to offer shoppers a unique experience that is seamlessly integrated with the online platforms.

/ An extraordinary team of more than 160,000 passionate and curious people who are motivated by the desire to excel and grow every day. 

/ Sustainability and responsibility, as we believe firmly in our ability to be an agent of change in the fashion industry and we are working hard to reduce the environmental impact of our activities, progressing towards a circular model in which waste becomes resources.

Transversal  and collaborative innovation

Innovation is one of the transversal axes on which the four pillars of our strategy are aligned.

Our innovation model is cross-cutting, flexible, collaborative and open, not only to all the Company’s areas and people, but to any organisation, entity or person with a different idea or disruptive proposal that helps build a better and more sustainable present and future.

Some good examples include our use of textile fibres derived from textile waste such as LOOPAMID®, Infinna™ and cycora®, thanks to strategic partnerships with BASF, Infinited Fiber and Ambercycle, respectively; expansion of the Zara Pre-Owned platform to 16 markets in Europe in 2023 or the installation and testing of the physical equipment needed to implement the Group’s new security technology.

Sustainability strategy

Our aim is to keep offering fashion products that have a lower environmental footprint, to progress towards a circular business model in which waste is turned into resources, and to achieve net-zero emissions.

In July 2023 we announced our new sustainability commitments. A set of demanding commitments for this decade so as to move firmly along our roadmap for achieving net zero in 2040. These commitments are grouped into six strategic lines of initiative:

/ Fibres: we are committed to the use of preferred raw materials that have a smaller impact.

/ Product manufacturing: we are fostering more efficient processes to reduce impacts along the supply chain.

/ Climate change: we are trying to align our activities with the goal of limiting global warming to 1.5 C.

/ Circularity: we are advancing towards more circular models.

/ Biodiversity: we are helping conserve and restore nature.

/ Community investment: we are supporting progress in our business communities by investing in social and environmental projects.

Roadmap 2040


/ Obtain 100% of our linen and polyester from preferred sources. 

/ Reduce water consumption throughout the supply chain by 25%.

/ Help ten million people through our corporate community investment programme. 

/ Reach three million people in the supply chain through the Workers at the Centre strategy (fostering progress in the areas of social dialogue, living wages, health, respect and resilience). 

/ Provide circularity services such as Zara Pre-Owned in key markets.


/ Reduce our emissions by over 50%, including our own operations and value chain. 

/ Use only textile raw materials that have a lower impact, also known as preferred materials. 

/ Protect, restore or regenerate five million hectares in order to improve biodiversity.


/ Achieve net zero emissions, reducing at least 90% of our carbon footprint with respect to 2018.

Sustainability strategy levers

In order to reduce our impact we rolled out two important strategic plans in 2023: the Supply Chain Transformation Plan and the Fibres Plan.

/ Supply Chain Transformation Plan: focuses on boosting our suppliers’ and manufacturers’ to achieve the sustainability goals.

/ Fibres Plan: aims to cement that commitment and ensure that 100% of our garments are made from textile fibres from preferred or lowimpact raw materials by 2030.